Privacy Policy

Letters by Leslie respects your privacy. This Privacy Policy explains how we collect, use and protect personal information when you visit our website, contact us or place an order.

Information We Collect

We may collect information you provide directly to us, including your name, email address, shipping and billing information, order details, personalized sign information, and information you provide through our contact form or email communications.

We may also automatically collect certain information about how you use our website, such as your browser type, device information, IP address, pages viewed and interactions with our website.

Orders & Payments

Our online store uses Shopify to provide product, cart and checkout functionality. Orders are completed through Shopify checkout.

Payment information is processed through Shopify and the payment methods available through Shopify checkout. Letters by Leslie does not directly collect or store your full payment-card details.

We use information associated with your order to create and fulfill your products, communicate with you about your order, provide customer service and maintain appropriate business records.

Contact Form

When you submit our contact form, we collect the information you provide, such as your name, email address, order number (if provided), reason for contacting us and your message.

Contact form submissions may be stored securely through the services used to operate our website and are used to respond to your inquiry and provide customer service.

Email Marketing

If you choose to sign up for news and offers, we may use your email address to send occasional marketing emails through Shopify Email.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in those emails.

Cookies & Analytics

Our website uses cookies and similar technologies to operate the site, understand how visitors use it and support our marketing activities.

We use Google Analytics to help us understand website traffic and visitor interactions. We also use Meta/Facebook Pixel to help measure advertising performance and understand how visitors interact with our website after seeing or engaging with our advertising.

Where applicable, you can manage your cookie preferences through the cookie/privacy controls provided on our website.

How We Use Your Information

We may use personal information to:

• Process and fulfill orders
• Create personalized and custom products
• Communicate with customers about orders or inquiries
• Provide customer service
• Improve our website and understand how it is used
• Measure the effectiveness of advertising and marketing
• Send marketing emails when you have chosen to receive them
• Prevent fraud and protect our website and business
• Comply with legal, tax and accounting obligations

Service Providers

We may share information with service providers that help us operate our business and website, such as Shopify and providers used for website hosting, analytics, advertising, email and order fulfillment.

We only share information as reasonably necessary to provide these services, operate our business or comply with applicable law.

Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, maintain appropriate business and transaction records, resolve disputes and comply with legal obligations.

Your Privacy Rights

Depending on where you live, applicable privacy laws may provide you with certain rights regarding your personal information.

If you have a privacy-related question or would like to make a request regarding your personal information, contact us at lettersbyleslie@gmail.com.

Third-Party Services

Our website may use or link to third-party services. These services may have their own privacy policies and practices. We encourage you to review the privacy policies of services you choose to use.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices or legal requirements. The updated version will be posted on this page with a revised “Last updated” date.

Contact Us

If you have questions about this Privacy Policy or how Letters by Leslie handles personal information, contact:

Letters by Leslielettersbyleslie@gmail.com